Terms & Conditions

terms & conditions

Terms and Conditions

Effective date: August 31st, 2026 Last updated: August 31st, 2026

The version of these Terms and Conditions in effect on the date of your order governs that order. Prior versions are archived and available on request.

Return & Refund Policy

Returns of Non-Defective Hardware

This section covers hardware that arrived in good condition and works as intended, but you have decided you do not want it. For example: you ordered the wrong item, your event changed, or you no longer need the item. It does not cover:

Printed graphics and other customized products. These are final sale. See the Graphics & Customized Products section below.
Damaged or defective product. This is handled under the Replacement Guarantee section below.

Requests to return non-defective hardware must be made within three (3) days of the receipt date, and the hardware must arrive at our warehouse within ten (10) days of the return request. All returned merchandise must be returned unused in the original packaging including manuals, accessories, cables, etc. with the Return Merchandise Authorization (RMA) number clearly printed on the outside of the package. These policies must be adhered to in order for a full refund to be processed - this applies to all products with the exception of the products listed below in the Product Exceptions to Return Policy.

Refunds will only be issued (once the return conditions are satisfied) up to a maximum of 5 months after the date that the original order was placed. After 5 months since order placement, no refunds will be granted; however, Store Credit may be issued in lieu of a refund, with management approval.

Likewise, if an active order is cancelled or revised for any reason, and this results in a credit due to the customer, then a refund will only be granted within 5 months of the date the order was placed. If a credit is due to the customer for any reason after 5 months have elapsed since order placement, this credit will be issued as Store Credit, not as a refund.

Store credit, if granted for any reason, expires one year after the date of issuance.

To return or exchange all or part of your order, whether under this section or under the Replacement Guarantee, you must first obtain a Return Merchandise Authorization (RMA) number by emailing [email protected].

All free items must be returned together with purchased items in order to receive a full refund. Every component and accessory (including free promotional items) must be returned together with purchased items in order to receive a full refund. Any shipping and/or handling charges on the original order cannot be refunded. At our discretion, we may levy a restocking fee up to 50% of the cost of items returned. Any vouchers or gift certificates earned by a returned order will be voided, and the voucher amount will be charged to any order to which it was applied.

Ace Displays LLC is not responsible for shipping costs or damage on returned items. Units to be returned should be packed carefully. Please be advised that packages sent by normal US Postal Service cannot be tracked to ensure delivery. Since Ace Displays LLC cannot provide credit for a return without confirming its receipt, we recommend that you use a delivery service that can be tracked and/or insured.

How our fees relate to one another. The charges stated in these Terms and Conditions each apply to a separate situation. They are not cumulative, and only one applies to any given transaction.

Returns. A restocking fee of up to 50% of the cost of items returned, as stated above.
Change orders. A charge of 3.5% of the revised order total, in the circumstances described under Change Orders & Order Cancellations below.
Cancellations. Any services started or performed, including: Graphic Design, Color Matching, or Dynamic LED Programming, and/or any custom printed graphics in production or already produced, and/or any custom or special order hardware, as described under Change Orders & Order Cancellations below – are non-refundable. All other products on the order are refundable.
Rentals. Governed instead by the cancellation schedule in the Rental Terms and Conditions.

Product Exceptions to Return Policy

The Return Policy above does not apply to the following.

Graphics and Customized Products. These are final sale. See Graphics & Customized Products below.

Closeout, Clearance, and Factory Seconds. Products identified as Closeout, Clearance, or Factory Seconds are sold in as-is condition, with all faults, and are not eligible for return, refund, exchange, or warranty coverage of any kind. All sales of these products are final. This applies however your order is placed, including an order placed from a quotation, a draft order, or a checkout link we provide.

Rentals. The Return Policy does not apply to Rental Equipment. See the Rental Terms and Conditions.

If there is any question as to whether the product can be returned or not, please call 1-888-777-0223 to speak with an Ace Displays customer support representative.

Graphics & Customized Products

Graphics and other customized products are final sale. They are not eligible for return, exchange, or refund on the basis of preference, an error present in artwork you approved, or damage from handling. Graphics that fail due to defective materials or workmanship are covered by the One-Year Warranty in the Replacement Guarantee below.

All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to [email protected]. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.

All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Ace Displays LLC accepts no responsibility for any such damage to graphics. If you need help with proper graphic care instructions, please contact an Ace Displays LLC representative at 1-888-777-0223.

Replacement Guarantee

LIMITED WARRANTY

This Replacement Guarantee applies to products purchased from Ace Displays LLC. It does not apply to Rental Equipment. Warranty coverage for rentals is addressed in the Rental Terms and Conditions.

How to make a warranty claim. Email [email protected] with your order number and clear photos of the problem. We will review the photos and tell you what happens next.

Sending product back. We may ask you to send the product back to us before we replace it. If we ask you to send it back, we pay for that shipping.

What we provide. Where we approve a claim, we replace the product free of charge. Replacement is at our discretion. If the product you bought is no longer made, we may replace it with the current version.

How long you are covered. The tiers below set the warranty period for each product.

Lifetime Warranty Products | Hardware

Ace Displays will replace, at its discretion, any returned frame that fails to function due to defective materials or workmanship – free of charge – for a lifetime of ownership by the original retail purchaser. Products Include: Tru-Fit Display/Structures & Tru-Fit Links, EasyFabric Displays, Aspen Displays, Pearl Displays, Cloud Hanging Signs, Shark Banner Stands, and Super Stand Banner Stands

One-Year Warranty | Hardware & Graphics

Ace Displays will replace, at its discretion, the following products that fail to function due to defective materials or workmanship – free of charge – for a period of one (1) year from date of purchase. Products Include: Aspen Graphics, Vinyl Banner Stand Graphics, Dye-Sublimated Fabric Graphics, Table Throws, E Series Hardware & Graphics, Literature Racks, FloorWorks, Banner Stands, Outdoor Products, Tru-Fit Counters/Stackers/Accessories, FlexDrop Displays, Lumos, Counter Tops, Shelves, Lights, Shipping Cases, and Velcro/Magnetic Mounting Components & Accessories. This is the standard warranty that Ace Displays offers and any product listed in another warranty section is an exception to the warranty policy.

90-Day Warranty | Hardware & Graphics

Ace Displays will replace, at its discretion, the following products that fail to function due to defective materials or workmanship – free of charge – for a period of ninety (90) days from date of purchase. Products Include: Value-Pro

What Is Not Covered:

Damage due to losses in shipment, vandalism, theft, fire, or natural disasters may be covered by your insurance and/or common carrier. Please check these resources prior to calling Ace Displays
Damage that happens in transit is not a warranty matter. If your order or its shipping case is damaged by the carrier, that is a carrier claim, not a warranty claim. Title and risk of loss passed to you when we handed the order to the carrier, under Section 12 of the Terms of Sale. We will file or assist with a carrier claim on your request, and any proceeds belong to you, but we are not responsible for the outcome and we do not guarantee recovery. A replacement case or replacement product is a new order.
Damage incurred to Aspen Graphics due to mishandling, outdoor-use, packing or shipping, exposure to extreme temperatures, over-rolling, folding, piercing and creasing are not covered by this warranty
Damage incurred by printed fabrics due to mishandling, outdoor-use, repacking errors, abrasion or tearing or damage incurred during shipment are not covered by this warranty
Items marked as Closeout, Clearance, and/or Factory Seconds, which are sold in as is condition, with all faults
Economic losses, including personal time and inconvenience, are not covered by this warranty
Return shipping to Ace Displays is not covered by this warranty, unless we ask you to send the product back, in which case we pay for it. Outbound shipping of a replacement is covered by Ace Displays via ground service. If you need the replacement sooner, you may request expedited shipping and pre-pay the difference.
Rental Equipment

Price Beating Policy

Ace Displays proudly touts the fact we print and manufacture our own displays. We don't outsource and then hit you with mark-up costs. This allows us to not only ensure the highest quality products; it gives us the opportunity to provide these products to you at wallet-saving prices. If you find a competitor offering a similar product at a lower price, we'll beat it! This is our lowest price promise. All price matching requests must be submitted via a Price Match Request form. Prior to submission, please review the below items to ensure the competitor product you have found is worthy of review.

Product from competitor must be the same or have the same specifications as our product and will be verified by the Ace Displays' team.
Price matching is applicable only to product pricing and not for shipping charges.
We will refund any difference from an advertised price of our competitor within 30 days of purchase date.
Not applicable to used, custom, promotional/discounted, close-out, eBay, Amazon or non-US-based companies' items.
All refund requests need to be submitted to [email protected] with an Ace Displays order number & competitor's URL with lower advertised price.
Items from competitors must be in stock and available for sale at the time of submission.
All refunds are subject to verification by Ace Displays.
We reserve the right to not sell any products below our cost.
Not applicable to Rental Equipment.

Change Orders & Order Cancellations

Change Orders

Change orders include, but are not limited to: changes to the shipping address, changes to the shipping method, and changes in products purchased.

How a change order is made. You may request a change order verbally, by telephone or chat, or in writing to [email protected]. We will then send you a Revised Proposal.

A change order is only confirmed and accepted when you complete checkout online using the Revised Proposal we send you. No change order takes effect before that, however it was requested, and nothing said verbally by you or by any Ace Displays representative confirms a change order.

All change orders are subject to additional charges or refunds when applicable. All payments for change orders must be paid in full for a change order to be accepted and moved on to the next step in production or shipping.

Change order charge. A charge of 3.5% of the revised order total applies where:

You do not complete the change through the Revised Proposal we provided; or
You change your order after production has started.

Order Cancellations

All order cancellations must be made in writing to [email protected]. If an order is completed and shipped, no order cancellation will be accepted.

What is not refunded on a cancelled order.

Any services started or performed, including: Graphic Design, Color Matching, or Dynamic LED Programming. Once service work begins it is billable whether or not it is finished.
Any custom printed graphics that are in production or have already been produced. Once a graphic enters production we have committed materials and labor to it. It is printed for you, it cannot be resold, and it is not refundable whether or not it is finished.
Any custom or special order hardware. This is hardware we build, configure, or order specifically for you and do not hold in stock. It is not refundable once ordered or once production has started.

Everything else on the order is refunded. Stock hardware, accessories, and any item not covered above are refunded in full.

Cancellation of a rental is governed by the cancellation schedule in the Rental Terms and Conditions, not by this section.

If you need help figuring out your applicable fees associated with a change order or order cancellation, please contact an Ace Displays LLC representative.

Site Content Disclaimer

This site could include technical or other mistakes, inaccuracies or typographical errors. Ace Displays LLC may make changes to the materials and services at this site, including the prices and descriptions of any products listed herein, at any time without notice. The materials or services at this site may be out of date, and Ace Displays LLC makes no commitment to update such materials or services.

Ace Displays LLC assumes no responsibility for errors or omissions in the information, documents, software, materials and/or services which are referenced by or linked to this site. References to other corporations, their services and products, are provided "as is" without warranty of any kind, either expressed or implied.

In no event shall Ace Displays LLC or its suppliers be liable to you or any third party for any special, incidental, indirect or consequential damages of any kind, or any damages whatsoever, including, without limitation, those resulting from loss of use, data or profits, whether or not Ace Displays LLC has been advised of the possibility of such damages, and on any theory of liability, arising out of or in connection with the use of this site or of any web site referenced or linked to from this site. Some jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

The downloading or other acquisition of any materials through the site is done at your own discretion and risk and with your agreement that you will be solely responsible for any damage to your computer system or loss of data that results from the downloading or acquisition of any such materials. No advice or information, whether oral or written, obtained by you from Ace Displays LLC or through or from the site shall create any warranty not expressly stated in the legal statement.

This site contains links to third-party web sites that are not under the control of Ace Displays LLC. Ace Displays LLC makes no representations whatsoever about any other web site to which you may have access through this site. When you access a non-Ace Displays LLC web site, you do so at your own risk and Ace Displays LLC is not responsible for the accuracy or reliability of any information, data, opinions, advice, or statements made on these sites or for the quality of any products or services available on such sites. Ace Displays LLC provides these links merely as a convenience and the inclusion of such links does not imply that Ace Displays LLC endorses or accepts any responsibility for the content or uses of such web sites.

This site can be accessed from other countries around the world and may contain references to Ace Displays LLC products, services, and programs that have not been announced in your country. These references do not imply that Ace Displays LLC intends to announce such products, services or programs in your country.

Copyright Notice

The materials and services on this site are protected by copyright and/or other intellectual property laws and any unauthorized use of the materials or services at this site may violate such laws. Except as expressly provided herein, Ace Displays LLC and its suppliers do not grant any express or implied right to you under any patents, copyrights, trademarks, or trade secret information with respect to the materials and services.

Except as specifically permitted herein, no portion of the information or documents on this site may be reproduced in any form or by any means without the prior written permission of Ace Displays LLC.

Indemnity

You agree to indemnify and hold Ace Displays LLC, and its subsidiaries, affiliates, officers, agents, co-branders or other partners, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of content you submit, post to or transmit through this site, your use of this site, your connection to this site, your violation of the rules, or your violation of any rights of another person or entity.

You agree to indemnify, defend and hold harmless Ace Displays LLC, its officers, directors, employees, agents, licensors, suppliers and any third party information providers to this site from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these rules (including negligent or wrongful conduct) by you or any other person accessing this site.

Governing Law and Jurisdiction

This site, excluding linked sites, is controlled and operated by Ace Displays LLC from its headquarters in Southlake, Texas, United States of America. By accessing this site, you and Ace Displays LLC agree that all matters relating to your access to, or use of, this site are governed by the laws of the State of Texas, without regard to conflict of laws principles. Ace Displays LLC makes no representation that materials on this site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.

Links to Third Party Sites

Some of the links made available to you through our pages will allow you to leave our web site. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of Ace Displays LLC. Therefore, we cannot and do not make any representation to you about these sites or the materials available there, and the fact that we have made these links available to you is not an endorsement or recommendation to you by Ace Displays LLC of any of these sites or any material found there. Ace Displays LLC is providing these links only as a convenience to you.

Trademarks

The trademarks, logos and service marks ("marks") displayed on this site are the property of Ace Displays LLC or other third parties. You are not permitted to use the marks without the prior written consent of Ace Displays LLC or such third party which may own the marks. Ace Displays LLC and the Ace Displays LLC logo are trademarks of Ace Displays LLC.

Shipping Policy

1. What We Commit To

Please read this Section first. It explains when our delivery commitment applies to your order, and when it does not.

Before You Approve Your Artwork, We Cannot Commit To A Delivery Date

You may give us an In Hand Date (IHD) when you place your order, or afterward. We cannot confirm whether we are able to meet it until your artwork is approved and released to production, because we do not control when you submit your artwork or how long you take to approve your proof(s).

Once your artwork is approved, we will contact you if your shipping method needs to be upgraded in order to meet your IHD, OR if your IHD cannot be met (regardless of shipping method.)

What We Commit To Once Your Artwork Is Approved

If your IHD is known and achievable given the production lead time for the item(s) on your order and the shipping method on your order, we commit to tendering your order to the carrier in time for it to reach you by your IHD, based on the carrier's published transit time for the shipping method on your order. We do not commit to, and do not control, the carrier's actual delivery performance.

To tender an order means to hand it over to the carrier.

We schedule production and tender across all orders in our facility and we may adjust when your order is produced and tendered, provided we tender it in time to meet your IHD (if known) on the shipping method you selected. We do not commit to a specific production date or a specific ship date.

When Section 1 Does Not Apply To Your Order

Our commitment above, and the remedy in Section 4, do not apply where:

You did not give us an In Hand Date. There is then no date against which our tender can be measured.
You have not approved your artwork. No delivery commitment exists before artwork approval.
The delay was caused by you. This includes late artwork submission, late proof approval, an incorrect address, or a change order.
We told you your date could not be met, you declined the shipping upgrade we offered, and told us to proceed. See Section 3.
We contacted you about a conflict and you did not respond by your scheduled ship date. See Section 3.
The delay was caused by weather, force majeure, or anything else outside our reasonable control.

We are also not responsible where the carrier fails to meet its own published transit time after we have tendered your order. That is addressed in Section 5, and Delivery Assurance under Section 6 is available at checkout if you want protection against it.

The precise conditions are set out in Section 4.

Production lead times shown on our website are estimates. Transit times are estimates supplied by the carrier. Neither is guaranteed by us.

What our shipping method names mean. Where a shipping method at checkout is described using a number of business days, that figure is the carrier's estimated transit time only. It does not include the time required to produce your order.

The total time for you to receive an order is our production lead time plus the carrier's transit time. Both are estimates. The business day figure in a shipping method name is not a guaranteed delivery date, and it is not a promise that your order will arrive within that number of days from the date you place it.

2. How We Determine When To Ship, And How It Is Measured

We calculate your ship date backward from your In Hand Date: we subtract the carrier's published transit time for the shipping method you selected, and tender your order on or before the resulting date.

This applies only where that date allows enough time to produce your order. If the tender date falls earlier than our standard production lead time allows for the items you ordered, your In Hand Date cannot be met with the method you selected, and Section 3 applies.

The date and time we tendered your order is determined by: (1) our internal ship date and shipping records, or (2) the carrier’s pickup or origin scan. The earliest of these two dates is considered to be conclusive evidence of the date and time we tendered your order.

If you elect an extended lead time discount at checkout, the additional days are added to our production schedule and are taken into account when we assess under Section 3 whether your In Hand Date can still be met.

3. Delivery Date Deadline

You may provide a delivery date deadline (a.k.a. your In Hand Date) at checkout. You may also give us one after your order is placed, by any means we accept, including email, chat, or telephone. A delivery date deadline applies to your order once we have recorded it, whether you gave it to us at checkout or afterward.

Providing a delivery date deadline is a request. It is not a commitment by us, and it does not become one unless we confirm it to you in writing.

We review your delivery date deadline once your artwork is approved and released to production. Until then we cannot tell you whether it can be met, as explained in Section 1. If, after your artwork is fully approved, we do not believe your date can be met on the shipping method you selected, we will contact you and, where an option exists, offer expedited shipping at additional cost. Where our production schedule allows, we may also expedite production at no additional charge. Expedited production is never guaranteed. It is approved case-by-case based on the items ordered and our production workload at the time, and it cannot be approved before your artwork is fully approved and released to production.

From that point:

If you accept an option we offer, the resulting date becomes our committed date for your order once we confirm it in writing.
If you decline the options we offer and instruct us to proceed, you accept the risk that your order will not arrive by your stated date. Arrival after that date is not a failure by us, is not a basis for the remedy in Section 4, and is not a covered event under Section 6.
If no option works for you, you may cancel your order for a full refund, provided production has not begun. If production has begun, cancellation is governed by the Change Orders and Order Cancellations section.

If you do not respond to us. We may contact you more than once about a conflict, by email and, where time permits, by telephone. Your order is scheduled to ship according to the production lead time for the items on it, as published on our Production, Shipping & Returns page. If we have not heard back from you by that scheduled ship date, we will produce and ship your order as originally placed, using the shipping method you selected. Your order will then not be eligible for the remedy in Section 4, or for coverage under Section 6, on the basis of the delivery date deadline you gave us.

If you do not give us a delivery date deadline (IHD), we cannot take one into account.

4. If We Tender Your Order Too Late

If we tender your order to the carrier later than our standard production lead time allows, AND later than the date required for it to arrive by your In Hand Date on the shipping method you selected, and the delay was within our control, we will:

Refund the shipping charges you paid for the affected items, or where shipping was free, issue a credit equal to our standard published shipping charge for that order; and
Upgrade the shipping method at our cost where doing so still helps you.

This is your sole and exclusive remedy if we tender your order too late.

Section 4 applies only where one of these two Scenarios is true:

Scenario 1:

You gave us an In Hand Date, at checkout or by any other means we accepted and recorded, before production began;
You approved your artwork far enough ahead of your IHD to allow for the standard production lead time and the carrier transit time for the method on your order;
Your payment has cleared;
The delay was within our control.

Scenario 2:

You gave us an In Hand Date, at checkout or by any other means we accepted and recorded, before production began;
Your payment has cleared;
You DID respond to us under Section 3, and you DID NOT decline an option we offered under Section 3, and;
The delay was within our control.

Section 1 lists the circumstances in which Section 4 does not apply to your order.

5. Carrier Delay After We Ship

Once your order is tendered to the carrier, delivery timing is in the carrier's control. Title and risk of loss have passed to you under Section 12 of the Terms of Sale.

We are not responsible for carrier delay, and carrier delay is not grounds for a refund, credit, cancellation, or chargeback.

Where the carrier offers a service guarantee, such as a money-back guarantee on a guaranteed service level, that guarantee is your remedy. We will file or assist with a carrier claim on your request, and any proceeds belong to you, but we are not responsible for the outcome and we do not guarantee recovery.

If protection against carrier delay matters to you, Delivery Assurance under Section 6 is available at checkout.

6. Delivery Assurance

At checkout you may purchase optional Delivery Assurance for the price shown with the offer.

What it does. If your order is not delivered within two (2) business days after its Scheduled Delivery Date, we will expedite a replacement order at no charge to you. Where a replacement order cannot reach you in time to be of use, we may instead refund the amounts you paid for the affected items, and we will tell you which we are doing. You must contact us to notify us of the shipping delay in order for us to begin processing your replacement order.

Orders delivered in more than one box or shipment. If part of your order arrives on time and part is delayed, this Section applies to the delayed items. Where the delayed items are needed for the rest of the order to be usable, you may instead return the entire order to us for a full refund of the amounts you paid, and we will pay the return shipping. When you contact us about the delay, tell us which you want. Returned items must be complete, and returned in the condition in which you received them. A return under this Section is an exception to the final sale treatment of graphics and customized products.

Delayed orders. If we send a replacement and the original shipment later arrives, you must refuse delivery or return it to us at our expense.

Scheduled Delivery Date means the carrier's estimated delivery date for your shipment as of the date we tendered it to the carrier, as shown on the carrier's tracking record.

What it does not cover.

Delay caused by weather, natural disaster, or any other act of God;
Delay caused by an incorrect, incomplete, or undeliverable address you supplied;
Delay caused by no one being present to provide the required delivery signature, or by a refused delivery;
Delay caused by you, including late artwork submission, late proof approval, or a change order;
Delay caused by customs, duties, or export or import control;
Delay caused by a general service contractor, venue, advance warehouse, or show organizer, including receiving windows, marshaling yard procedures, and material handling;
Any strike, labor dispute, government action, or other force majeure event.

Cap. Our total obligation under Delivery Assurance will not exceed the amount you paid for the affected items, or, where you return the entire order under Section 6, the amount you paid for the order.

Delivery Assurance is not insurance. It does not indemnify you against loss of your property. It is a service level you purchase from us in advance, under which we agree to re-perform our own obligation if a defined service level is not met, in the same way a carrier offers a money-back guarantee on a priority service. It is a contractual commitment by Ace Displays LLC, it is nonrefundable, and it must be purchased at the time you place your order.

7. Addresses, Signature, and Redelivery

You are responsible for the accuracy of the shipping address you provide. Address correction, redelivery, storage, detention, and reconsignment charges arising from an address you supplied are billed to you at our actual cost.

A signature is required for delivery on orders where we state that requirement at checkout. You are responsible for ensuring someone is available to sign.

8. Shipments To Trade Shows And Advance Warehouses

If you are shipping to a trade show, an advance warehouse, or a show site, you are responsible for confirming the receiving deadlines, receiving windows, and labeling requirements published by the show organizer or its general service contractor, and for all material handling, drayage, and show service charges.

We are not responsible for freight that is delivered to the correct destination and is then lost, misplaced, misdelivered, or held by a general service contractor, venue, or show organizer.

If you instruct us to ship to a deadline we have advised is not achievable and you proceed, the risk of late arrival is yours.

9. Split Shipments And Backorders

Whether an order ships in one shipment or more than one is at our sole discretion. We do not accept customer instructions to split an order, to hold part of an order, or to release part of an order early, and we are not obliged to split an order on request.

Where we do split an order, or where an item is backordered and we ship available items ahead of the balance, you will not be charged additional shipping for the further shipment unless you requested expedited service on it.

10. International Shipments

All international shipments are subject to additional fees such as duties, taxes, and customs clearance fees. These fees are your responsibility.

Carriers and customs authorities sometimes bill these fees to us as the shipper rather than to you, without our agreement and without any option to decline. Where that happens, we will charge or invoice the full amount to you, together with a handling fee of twenty five percent (25%). Being billed in this way does not make these fees ours, and paying them does not waive our right to recover them from you.

We are not responsible for delay caused by customs or by any government authority.

11. Rentals

Freight for rentals is governed by Section R11 of the Rental Terms and Conditions, not by this Shipping Policy.

Limitation of Liability

You expressly understand and agree that Ace Displays LLC shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Ace Displays LLC has been advised of the possibility of such damages), resulting from:

The use or the inability to use the site;
The cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the site;
Unauthorized access to or alteration of your transmissions or data;
Statements or conduct of any third party on the site; or
Any other matter relating to the site.

In no event will Ace Displays LLC be liable for:

Any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use the service, or any information, or transactions provided on the service, or downloaded from the service, or any delay of such information or service. Even if Ace Displays LLC or its authorized representatives have been advised of the possibility of such damages, or
Any claim attributable to errors, omissions, or other inaccuracies in the service and/or materials or information downloaded through the service.
Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you. In such states, Ace Displays LLC's liability is limited to the greatest extent permitted by law.

Terms of Sale

1. Who we sell to. Ace Displays sells primarily to businesses, and most orders are placed in the course of, and for the purposes of, a trade, business, craft, or profession. We also sell to individuals from time to time. If you are placing this order on behalf of a business, you represent that you are authorized to enter into these terms on its behalf. The individual placing the order must be at least 18 years old. If you are purchasing for personal, family, or household purposes, see Section 22.

2. EU / EEA / UK orders. If your billing address is located in the European Union (EU), the European Economic Area (EEA), or the United Kingdom (UK), the following applies.

If you are placing this order in the course of, and for the purposes of, a trade, business, craft, or profession, you are not a "consumer" within the meaning of Directive 2011/83/EU (the EU Consumer Rights Directive), as amended, or any equivalent national consumer-protection law. Consumer-protection rights, including the statutory right of withdrawal and 14-day cooling-off period and the electronic withdrawal-function ("withdrawal button") requirements introduced by Directive (EU) 2023/2673, do not apply to your purchase.

If you are placing this order as a consumer, those rights apply to the extent the law provides. Please note that under Article 16(c) of Directive 2011/83/EU the right of withdrawal does not apply to goods made to your specifications or clearly personalized. This includes any product incorporating custom graphics, printing, or artwork you supply, and any product built to dimensions or configurations you specify.

3. Color and production variation. Minor variations in color, finish, size, and material are inherent in the manufacturing and printing process. Colors viewed on a screen may differ from printed output, and slight variations may occur between production runs. Such variations are normal and do not constitute a defect.

4. Order acceptance and our right to cancel. Your submission of an order is an offer to purchase. We accept your offer, and a binding contract is formed, when we issue our order confirmation. These terms bind you from the moment you complete checkout.

We may cancel an accepted order, in whole or in part, at any time before shipment, and refund all amounts you have paid for the cancelled portion, if:

The product is unavailable, backordered beyond a commercially reasonable period, or discontinued;
The price was stated incorrectly due to typographical, system, or pricing error;
We are unable to verify your payment method, your payment does not clear, or we suspect fraud;
We are unable or unwilling to reproduce the artwork you supply; or
We are unable to approve your credit.

If we cancel under this Section, a refund of amounts you have paid is your sole and exclusive remedy. This Section does not apply to rentals. Contract formation and cancellation for rentals are governed by Sections R5 and R22 of the Rental Terms and Conditions.

5. Entire agreement; updates. These terms, together with our other posted policies, constitute the entire agreement regarding your purchase and supersede any prior or contemporaneous understandings. We may update these terms from time to time; the version in effect at the time of your order applies.

6. Governing law, venue, and disputes. These terms and all sales and rentals by Ace Displays LLC are governed by the laws of the State of Texas, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. The exclusive venue for any dispute arising out of or relating to these terms or to any order is the state or federal courts located in Tarrant County, Texas, and you consent to personal jurisdiction there and waive any objection to venue or forum non conveniens. THE PARTIES WAIVE TRIAL BY JURY. Any claim arising out of or relating to an order must be brought within one (1) year after the date of the order, or it is permanently barred. In any action arising out of an order, the prevailing party is entitled to recover its reasonable attorney fees and costs. If you are a consumer, this Section is subject to Section 22.

7. Rentals. Rentals of display equipment are governed by the Rental Terms and Conditions set out below. Where the Rental Terms and Conditions conflict with any other provision of these terms, the Rental Terms and Conditions control for rental transactions.

8. Closeout, Clearance, and Factory Seconds. Products identified as Closeout, Clearance, or Factory Seconds are sold in as is condition, with all faults, and without warranty of any kind. All sales are final and are not eligible for return, refund, exchange, or warranty coverage. A product carries that designation if it appears on the product's page on acedisplays.com, in a quotation or order confirmation we issue, or in written communication from us at or before the time of your order. The designation applies whether or not you viewed the product page before ordering.

9. Artwork and proof approval. You are solely responsible for the content, spelling, grammar, layout, resolution, bleed, and color of all artwork you submit. We are not responsible for reviewing or correcting artwork errors. Your approval of a proof is final and constitutes your acceptance of the file as it will be printed. Once a proof is approved, we will print to that approved file, and errors present in the approved file are not a defect, are not eligible for reprint, refund, or credit, and are your responsibility. If you request changes after approval, the order is treated as a new order or a change order and is subject to additional charges.

10. Conflicting terms. Any term contained in your purchase order, vendor portal, supplier agreement, invoice approval system, or other document that adds to, conflicts with, or differs from these terms is expressly rejected and has no effect, whether or not we acknowledge, sign, or perform against that document. No course of dealing, course of performance, or usage of trade modifies these terms.

11. Pricing errors. Prices are subject to change without notice. If a product is listed at an incorrect price due to typographical, system, or pricing error, we may cancel the order under Section 4 or contact you for instructions.

12. Title and risk of loss. All shipments are FOB our facility. Title and risk of loss pass to you when the goods are tendered to the carrier. Claims for loss or damage in transit are between you and the carrier. We will assist with a carrier claim on request but are not responsible for the outcome. Our commitments regarding ship dates, carrier delay, and Delivery Assurance are set out in the Shipping Policy above.

13. Taxes. Prices are exclusive of sales, use, and excise taxes. All applicable taxes are your responsibility. If you claim exemption, you must provide a valid exemption or resale certificate for the delivery jurisdiction, and we must have accepted it, before your order is placed. Certificates provided after an order is placed will not be applied retroactively. If a taxing authority later assesses tax, interest, or penalty on a transaction for which you claimed exemption, you will reimburse us in full.

14. Payment disputes. If you believe a charge is incorrect, you agree to contact us in writing at [email protected] and allow us fifteen (15) days to review before initiating a chargeback or payment dispute. You agree that our records of artwork submission, proof approval, order confirmation, and proof of delivery are conclusive evidence of the transaction. If you initiate a chargeback that is resolved in our favor, you are responsible for our costs of responding, including chargeback fees assessed to us and reasonable attorney fees.

15. Artwork rights. You represent and warrant that you own or have licensed all rights necessary to reproduce the artwork you submit. You will indemnify, defend, and hold us harmless from any claim of infringement, misappropriation, or violation of publicity or privacy rights arising from artwork you supply. We may decline to reproduce any artwork at our sole discretion.

16. Late payment. Amounts unpaid ten (10) days after invoice accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law. You are responsible for all costs of collection, including reasonable attorney fees, court costs, and collection agency fees.

17. Force majeure. We are not liable for any delay or failure to perform caused by any event beyond our reasonable control, including acts of God, weather, fire, flood, epidemic, pandemic, government action, labor dispute, strike, carrier failure, utility failure, supply chain disruption, or civil unrest.

18. Promotions. Promotional offers, discount codes, and free shipping offers are subject to the terms stated with the offer, apply only to eligible products, may not be combined unless expressly stated, may be modified or discontinued at any time, and have no cash value. Free shipping offers apply to ground service within the contiguous United States unless stated otherwise. We reserve the right to cancel any order placed using a code obtained or applied in error or in violation of the offer terms.

19. General. If any provision of these terms is held unenforceable, the remainder stays in effect and the unenforceable provision is modified to the minimum extent necessary to make it enforceable. Our failure to enforce any provision is not a waiver of that provision or of any other. These terms may not be modified except in a writing signed by an authorized representative of Ace Displays LLC. Verbal statements by any employee do not modify these terms. You may not assign your order or any rights under these terms without our prior written consent.

20. Export compliance. You will comply with all applicable United States export control and sanctions laws. You represent that you are not located in, and are not a national of or controlled by, any country or party subject to United States embargo or restriction, and that you will not export or re-export products in violation of applicable law.

21. Indemnification. You will indemnify, defend, and hold harmless Ace Displays LLC and its officers, members, employees, and agents from and against all claims, demands, losses, damages, liabilities, fines, penalties, and costs, including reasonable attorney fees, arising out of or relating to:

Your breach of these terms;
Your modification, alteration, or repair of any product you purchased from us;
Your installation, assembly, use, or display of any product you purchased from us, including any failure to follow the setup or care instructions we provide;
Any claim by a venue, show organizer, general service contractor, or other third party relating to your use or display of a product you purchased from us.

This Section does not apply to any claim arising from our own negligence, or from a defect in a product as manufactured by us. Section 15 governs claims relating to artwork you supply. This obligation survives delivery.

22. Consumers. If you are an individual purchasing for personal, family, or household purposes rather than for a business purpose, you may have rights under consumer protection laws that cannot be limited or waived by agreement. Nothing in these terms limits or waives any such right. Where any provision of these terms conflicts with a right you have that cannot be limited by agreement, that provision does not apply to you to the extent of the conflict, and the remainder of these terms continues to apply to you in full.

Comments or Questions

For Comments or Questions concerning these Terms & Conditions, please contact us:

Ace Displays LLC

1070 South Kimball Avenue, Suite 121

Southlake, TX 76092 USA

(Our Headquarters)

P. 1-888-777-0223

[email protected]

Rental Terms And Conditions

Effective date: August 31st, 2026 Last updated: August 31st, 2026

The version of these Rental Terms in effect on the date you place your Order governs that rental. Prior versions are archived and available on request.

R1. Scope and Precedence

These Rental Terms and Conditions ("Rental Terms") govern all rentals of display hardware, structures, lighting, flooring, counters, cases, and related equipment ("Rental Equipment") from Ace Displays LLC ("Ace Displays," "we," "us"). They apply in addition to the general Terms and Conditions set out above. Where these Rental Terms conflict with any other posted policy, including the Return and Refund Policy, Replacement Guarantee, Change Orders and Order Cancellations, or Shipping Policy, these Rental Terms control for rental transactions.

The Return and Refund Policy and the Replacement Guarantee do not apply to Rental Equipment.

R2. Definitions and Rental Documents

Order. The rental order you place at checkout on acedisplays.com, or the written quotation you accept, together with the order confirmation we issue. The Order establishes the rental package, the retail rental price, any options you purchased, and the identity of the renting business.

Required Event Information. The information we need in order to plan, produce, and deliver your rental: the Event name and venue, Event dates, booth number, booth size and configuration, your onsite contact, your artwork contact, and your graphics storage election.

Rental Confirmation. The written confirmation we send you after we have the Required Event Information. The Rental Confirmation records the Required Event Information as we understand it, and establishes the confirmed Event, the scheduled ship date, the last scheduled day of dismantle, the artwork and proof approval deadlines, the GSC payment authorization deadline, and whether installation, dismantle, and freight are performed by Ace Displays or by you.

Rental Documents. The Order, the Required Event Information as you provided it, and the Rental Confirmation, collectively. Where they conflict, the Rental Confirmation controls, then the Order.

Fallback. If we have not issued a Rental Confirmation for your rental, then for purposes of these Rental Terms the Event, venue, and booth are as you last stated them to us in writing; the ship date is the actual date the Rental Equipment departs our facility; the last scheduled day of dismantle is the last day of official move out published by the show organizer or GSC for the Event; and installation, dismantle, and freight are performed by Ace Displays if included in the package you purchased.

Event. The trade show, exhibition, conference, or other event at which the Rental Equipment is to be used, as established by the Rental Documents.

Rental Period. As defined in Section R8.

GSC. The general service contractor or official show contractor for the Event, including any exclusive or official freight, material handling, drayage, or labor provider.

Ace Managed Services. The scope included in a published rental package: round trip freight between our facility and the advance warehouse or show site, installation and dismantle of exhibit hardware and lighting, project management, and show services coordination.

Customer Managed Services. Any portion of freight, installation, or dismantle that you, or a party you engage, perform or arrange rather than Ace Displays.

Replacement Value. See Section R15.

R3. Acceptance of These Rental Terms

You agree to these Rental Terms on behalf of the business identified on the Order, and represent that you are authorized to do so, by any of the following: completing checkout on acedisplays.com; accepting a written quotation; providing the Required Event Information; or accepting delivery of Rental Equipment.

These Rental Terms apply to your rental whether or not you read them and whether or not any individual document in the Rental Documents restates them.

R4. Nature of the Transaction

Rental is a bailment, not a sale. Title to and ownership of all Rental Equipment remains with Ace Displays at all times. You receive only the right to have the Rental Equipment used for your benefit during the Rental Period, at the Event, subject to these Rental Terms.

You agree that you will not, and will not permit any third party to:

Sell, assign, sublease, sublicense, loan, or transfer the Rental Equipment or any interest in it;
Pledge, encumber, or grant any security interest in the Rental Equipment;
Permit any lien, levy, attachment, or claim to attach to the Rental Equipment, including any lien asserted by a GSC, venue, exhibit house, labor provider, or your own creditors;
Remove, alter, or obscure any serial number, asset tag, label, or other identifying mark;
Commingle the Rental Equipment with your own property in a way that makes it unidentifiable;
Use or relocate the Rental Equipment at any location other than the Event without our prior written consent;
Remove the Rental Equipment from the United States.

If any third party asserts a claim or lien against the Rental Equipment, you will notify us in writing within twenty four (24) hours and take all steps necessary at your expense to have the claim released.

You authorize Ace Displays to file precautionary UCC financing statements identifying the Rental Equipment. Such filings are for notice purposes and do not convert the rental into a sale or a security agreement.

R5. Orders, Contract Formation, and Event Information

Quotations. Written quotations are valid until the expiration date stated on the quotation and are subject to equipment availability at the time of acceptance.

Contract formation. Submission of a rental order is an offer to rent. We accept your offer, and a binding rental contract is formed, when we issue our order confirmation. These Rental Terms bind you from the moment you complete checkout or accept a written quotation, and the cancellation charges in Section R22 apply from that point forward.

Providing the Required Event Information. You must provide us with the Required Event Information within five (5) business days of placing your Order. You may provide it using the rental intake form we make available, or by any other means we accept, including by email or by telephone to a member of our team. We will record the Required Event Information in your Rental Confirmation, which you must then review as set out below. Production, artwork, freight, and show services timelines do not begin, and no delivery date is committed, until we have the Required Event Information and have issued a Rental Confirmation.

If we do not have the Required Event Information. If we do not have the Required Event Information within the period above, we may cancel your Order after written notice to you, and the cancellation charges in Section R22 apply, calculated as of the date of our cancellation. We will not treat as missing any information we already hold, or that you have given us by any means we accepted.

Our limited right to cancel. Because a rental commits specific equipment to specific dates, we review each rental Order once we have the Required Event Information. We may cancel a rental Order, and refund in full all amounts you have paid for it, if within ten (10) business days of receiving the Required Event Information we determine that:

The Rental Equipment you ordered is not available for your Event;
The Event timing does not allow sufficient time for production, artwork approval, and delivery;
We are unable or unwilling to reproduce the artwork you intend to supply; or
We are unable to approve your credit or your payment has not cleared.

This right expires when we issue your Rental Confirmation. If we cancel under this provision, a full refund is your sole and exclusive remedy, and the cancellation charges in Section R22 do not apply to you.

Your obligation to review the Rental Confirmation. You must review the Rental Confirmation on receipt and notify us in writing of any error within two (2) business days. If you do not, the Rental Confirmation is deemed accurate and governs your rental, including the Event details, the ship date, and the last scheduled day of dismantle used to calculate the Rental Period.

Deadlines. Rental orders are governed by the artwork, approval, and order deadlines stated in the Rental Confirmation. Missing a deadline may result in additional charges under Section R11, delivery to show site rather than the advance warehouse, or our inability to deliver, in which case Section R23 applies.

R6. Payment and Authorization to Charge

Prepayment. Unless you have been approved for written credit terms, all rental charges and applicable taxes are due in full at the time of order. We will not release Rental Equipment for shipment without cleared payment.

Show services payment authorization is a condition of shipment. Most Events require a payment authorization form to be filed directly with the GSC covering material handling and drayage, electrical, and other show services. You must file the GSC payment authorization form, in your own name and with your own payment method, by the deadline stated in the Rental Confirmation. We are not obligated to ship, and will not ship, Rental Equipment to an Event for which your GSC payment authorization form is not on file. Ace Displays does not file this form for you and does not collect or transmit your card information for this purpose.

Payment method. You must maintain a valid payment method associated with your account, and keep it valid, current, and available from the date of your Order through sixty (60) days after the last day of the Event. If it expires, is cancelled, is replaced, or otherwise becomes invalid during that period, you must provide a replacement immediately on request.

Authorization to charge and to invoice. You expressly authorize Ace Displays to charge any payment method you have authorized us to charge, and to invoice you directly, for all amounts you owe under these Rental Terms, including:

Rental fees, extension fees, and late return fees;
Freight charges outside the included scope described in Section R11;
Forced freight, material handling, drayage, storage, redirection, and any charge billed to Ace Displays by a GSC, carrier, venue, or third party in connection with your Event;
Damage, repair, cleaning, and missing component charges;
Replacement Value for equipment not returned;
Taxes, fees, and administrative charges permitted under these Rental Terms;
Collection costs and attorney fees permitted under Section R27.

You acknowledge that certain of these amounts cannot be known at the time of your Order, are disclosed to you in advance by these Rental Terms, and may be invoiced or charged after your Event concludes. Invoices are due on receipt and in all cases within ten (10) days.

Amounts unpaid ten (10) days after invoice accrue interest at the lesser of 1.5% per month or the maximum rate permitted by law.

Failed payment. If a charge is declined or a payment is reversed, we may, at our sole discretion and without liability to you, suspend performance, cancel pending rental orders, decline to arrange or prepay return freight, recover the Rental Equipment, and exercise any remedy under Section R20 or Section R27.

R7. Deposits and Financial Assurance

We may, at our discretion, require any of the following as a condition of shipment, based on order value, Event, credit history, or prior account performance:

A refundable security deposit, charged as a separate line item and refunded within fifteen (15) business days after return inspection is complete, less any amounts owed;
A certificate of insurance meeting the requirements of Section R17;
Purchase of the Damage Waiver described in Section R16, where offered;
Payment by wire transfer or certified funds.

A deposit is not a cap on your liability and does not limit your obligations under Sections R15, R20, or R21.

R8. Rental Period

The Rental Period begins on the date the Rental Equipment ships from our facility to the advance warehouse or show site, and ends on the earlier of:

(a) fifteen (15) calendar days after the last scheduled day of dismantle or teardown for the Event; or

(b) ninety (90) calendar days after the date the Rental Equipment ships from our facility to the advance warehouse or show site.

The Rental Period is not limited to the days the Event is open to attendees. Advance warehouse receiving windows, move in and move out days, transit time in both directions, and any delay caused by you, your agents, the GSC, or a carrier you engage are all within the Rental Period.

Additional days. Any day the Rental Equipment remains out beyond the end of the Rental Period is billed at two percent (2%) of the retail rental price of the affected Rental Equipment per calendar day, until the Rental Equipment is received back at the location we designate for return.

Additional day charges do not apply to delay caused solely by Ace Displays or by a carrier Ace Displays engaged under Ace Managed Services.

R9. Condition of Rental Equipment and Substitution

Rental Equipment is previously used. You acknowledge that Rental Equipment shows normal cosmetic wear consistent with prior use, including minor scuffs, scratches, hardware marks, and finish variation. Such wear is expected, is not a defect, is not grounds for cancellation, refund, or credit, and does not constitute a breach.

We will deliver Rental Equipment in clean, structurally sound, functional condition.

Substitution. We reserve the right to substitute equipment of equivalent or greater size, function, and quality at any time, including after order confirmation. Substitution is not a breach and does not entitle you to a refund or credit.

No warranty. RENTAL EQUIPMENT IS PROVIDED AS IS. Except for our obligation to deliver functional, structurally sound equipment, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The Ace Displays Replacement Guarantee and product warranty tiers do not apply to Rental Equipment.

Images and configuration. Product images may show furniture, accessories, or props that are not included in the rental package. Only the items expressly listed as included in the package description are provided.

R10. Graphics, Artwork, and Customer Supplied Materials

Ace Displays graphics. Graphics we produce for your rental are purchased, not rented. Graphics are custom products, are nonrefundable, and are not eligible for return or credit once artwork is approved and the graphic enters production. This applies whether or not the underlying rental is cancelled. Our crew removes Ace Displays graphics at dismantle at no additional charge. Graphics are stored by us or returned to you according to the election recorded in your Rental Documents.

Proof approval. Your approval of a proof is final and constitutes your acceptance of the file as it will be printed. Section 9 of the Terms of Sale applies to rental graphics.

Artwork warranty. You represent and warrant that you own or have licensed all rights in artwork you submit, and you will indemnify Ace Displays against any claim of infringement, misappropriation, or violation of publicity or privacy rights arising from artwork you supply.

Artwork deadlines. You must approve proofs within the window stated in the Rental Confirmation. Late approval may require expedited production or freight at your expense under Section R11, or may make delivery impossible, in which case Section R23 applies.

Customer supplied materials. You may not attach, mount, adhere, hang, or affix any graphic, sign, banner, decal, vinyl, monitor, shelving, product, literature holder, tape, adhesive, hook, fastener, or other material to the Rental Equipment unless it was supplied by Ace Displays or we have approved it in writing in advance. This restriction applies to you, your staff, your exhibit house, and any labor you engage.

If customer supplied materials are attached to Rental Equipment without our written approval:

Removal is billed at the rate in Section R15;
Any resulting adhesive residue, tape residue, puncture, abrasion, tearing, finish damage, or structural damage is chargeable damage under Section R15;
Any item left attached at dismantle may be removed and discarded by us without notice, or returned to you at your expense.

R11. Freight and What Is Included

Included in the published rental price. Round trip freight between our facility and the advance warehouse or show site designated by us for the Event, for the standard package configuration, on the standard service level and schedule we select.

Not included and not our responsibility. The following are charged directly to you by the GSC, the venue, or a third party, and are your sole responsibility to arrange, authorize, and pay:

Material handling and drayage;
Electrical service and electrical installation and dismantle labor;
Booth vacuuming and cleaning services;
Internet, plumbing, rigging, and other venue or GSC services;
Any permits, fire marshal approvals, variances, or engineered drawings required by the venue or show organizer;
Furniture, unless expressly listed as included.

We will coordinate the ordering of certain show services on your behalf as part of project management, but you contract with and pay the provider directly.

Additional freight charges billable to you. Freight beyond the included scope is billed at our actual cost plus twenty five percent (25%), and includes:

Expedited, guaranteed, or air freight required because you missed an artwork, approval, or Event information deadline, or requested a change after your Order was confirmed;
Change of Event, destination, or delivery address after we have booked or tendered the shipment;
Redelivery, storage, detention, reconsignment, or address correction charges caused by you or your agent;
Shipment of components you failed to return with the kit, or a second shipment required because of your act or omission;
Return freight from any location other than the one to which we shipped;
Forced freight and any charge covered by Section R20;
Any shipment outside the contiguous United States.

We will notify you before incurring an additional freight charge where circumstances reasonably permit. Where they do not, including at Event move out, we may incur the charge and bill you under Section R6.

Delivery estimates. Delivery dates are estimates. We are not liable for delay or nondelivery caused by carriers, the GSC, the venue, weather, or any cause outside our reasonable control, and we are not responsible for freight that is delivered to the correct destination and then lost, misplaced, or misdelivered by the GSC or the venue.

R12. Booth Turnover, Inspection, and Claims

Where Ace Displays performs installation, our crew will complete installation before the Event opens. You or your onsite representative must inspect the booth at turnover and report any shortage, defect, damage, or discrepancy to [email protected] in writing, with photographs, before the Event opens to attendees. We will correct any deficiency within our scope that is reported within that window, to the extent onsite conditions permit.

Where you or a party you engage performs installation, you must inspect the Rental Equipment on receipt and report any shortage or visible damage in writing, with photographs, within twenty four (24) hours of receipt and in all cases before the Event opens.

Claims made after the applicable window will not be honored. Equipment not reported as short or damaged within the window is deemed delivered complete and in good condition, and any damage discovered on return will be presumed to have occurred during the Rental Period and to be chargeable to you.

R13. Care and Permitted Use

You will:

Use the Rental Equipment only for its intended purpose, indoors, at the Event;
Follow all setup, operating, and care instructions we provide;
Exercise reasonable care to protect the Rental Equipment while it is in your booth and control, and not leave the booth unattended after the Event closes;
Comply with all venue, show organizer, GSC, and fire marshal rules, including weight limits, height limits, and rigging requirements.

You will not, and will not permit any third party to:

Drill, cut, saw, paint, stain, laminate, or permanently alter any component;
Apply tape, adhesive, glue, stickers, hook and loop fastener, or any fastener to any surface except as we expressly permit in writing;
Modify, repair, rewire, or attempt to repair any component, including electrical and lighting components;
Use the Rental Equipment outdoors or expose it to weather, moisture, or extreme temperature;
Attach or suspend any load not approved by us in writing;
Move, relocate, or dismantle the Rental Equipment during the Event.

You are responsible for the acts and omissions of your employees, agents, contractors, exhibit houses, marketing agencies, product demonstrators, and any labor or installation provider you engage, as if they were your own.

R14. Installation and Dismantle Performed by You or Your Contractor

This Section applies only where Ace Displays has not been contracted to perform installation and dismantle. Where installation and dismantle are included in your rental package and performed by Ace Displays or its designated crew, this Section does not apply.

Where you or a party you engage performs installation or dismantle:

You are solely responsible for assembly, installation, dismantle, and repacking;
Damage resulting from improper assembly, forced fit, over tightening, incorrect sequence, dropped components, or improper repacking is chargeable damage under Section R15, whether performed by you or by a third party you engaged;
All components must be returned to their original cases in the original configuration, with all original protective materials. Components packed loose, packed in the wrong case, or packed without protection are at your risk, and resulting damage is chargeable to you;
You must not discard cases, crates, foam, hardware bags, or packaging, and must not permit the GSC, the venue, or any labor provider to do so.

R15. Risk of Loss, Damage, and Replacement Value

Allocation Of Risk

You bear the risk of loss, theft, damage, destruction, vandalism, and disappearance of the Rental Equipment from the completion of installation through the commencement of dismantle, and at all times the Rental Equipment is in your possession, custody, or control, or in the possession, custody, or control of any party you engaged.

Ace Displays bears the risk of loss and damage caused by (a) carriers we engaged under Ace Managed Services, to the extent of available cargo coverage, and (b) the negligent acts or omissions of our own installation and dismantle crew.

You remain responsible in all cases for damage or loss caused by you, your employees, agents, contractors, exhibit house, labor providers, product demonstrators, or attendees at your booth, and for theft from your booth space, regardless of who performed installation or dismantle.

Damage

You are responsible for all damage beyond normal wear and tear. Damage is billed at our cost to repair, including parts, in house labor at $100 per hour with a one hour minimum, outside services at cost plus twenty five percent (25%), and freight. If the item is not economically repairable, at our sole determination, it is billed at Replacement Value. Repair charges will not exceed Replacement Value for the affected item.

Missing Components

Any component not returned is billed at Replacement Value. This includes small parts, hardware, connectors, feet, latches, lights, power supplies, cables, tools, hardware bags, foam, and cases.

Replacement Value

Replacement Value means:

For any item Ace Displays offers for sale on acedisplays.com, the current published retail price of that item at the time of the loss;
For any item not offered for sale separately, our actual cost to replace the item with equivalent new or refurbished equipment, including materials, fabrication, labor, and freight, not to exceed three (3) times the retail rental price allocable to that item;
For an entire rental package or kit not returned, three (3) times the retail rental price of that package or kit.

Replacement Value is a reasonable estimate of our actual loss, including the cost of equipment, the cost of taking the unit out of rental service, and lost rental availability. It is not a penalty.

Nonreturn

If Rental Equipment is not returned within ten (10) days after the end of the Rental Period, we may declare it lost and charge you the full Replacement Value of the unreturned items in addition to all additional day charges accrued under Section R8. Payment of Replacement Value does not transfer title to you unless we confirm the transfer in writing.

Assessment And Notice

We will inspect returned equipment within ten (10) business days of receipt and provide you with a written damage assessment including photographs and an itemized charge before charging or invoicing you.

Normal Wear And Tear

Normal wear and tear means minor surface scuffing, light scratching, and finish dulling consistent with careful use and normal handling. It does not include, by way of example:

Bent, cracked, torn, or broken frames, extrusions, tubes, connectors, or feet
Punctures, tears, burns, stains, or permanent soiling of fabric
Adhesive, tape, or sticker residue
Water, moisture, or exposure damage
Missing or damaged cases, wheels, latches, or handles
Electrical or lighting failure caused by mishandling, incorrect voltage, or modification
Any alteration prohibited under Section R13
Any attachment prohibited under Section R10

Cleaning

Equipment returned excessively soiled, or requiring removal of adhesive, tape, or customer supplied materials, is subject to a cleaning and restoration charge of $100 per hour of in house labor, with a one hour minimum, plus materials at cost and any outside services at cost plus twenty five percent (25%).

R16. Damage Waiver

Ace Displays may from time to time offer an optional Damage Waiver. The Damage Waiver is offered only where it is expressly presented and priced at the time of your Order. If it is not offered or not purchased, this Section does not apply and your liability is governed in full by Section R15.

Where offered and purchased, the Damage Waiver limits your liability for accidental damage to Rental Equipment to the deductible amount stated with the offer at the time of your Order.

The Damage Waiver does not cover:

Loss, theft, disappearance, or failure to return;
Damage caused by intentional acts, gross negligence, or violation of Section R10 or Section R13;
Water, moisture, weather, or outdoor exposure damage;
Damage caused by improper packing, improper assembly, or unauthorized modification, where you or a party you engaged performed installation or dismantle;
Missing components;
Cleaning and restoration charges, forced freight, drayage, additional freight under Section R11, or any charge under Section R20;
Damage you fail to report as required under Section R12.

The Damage Waiver is not insurance. It is a contractual limitation of your liability to Ace Displays. It is nonrefundable and must be purchased before shipment.

R17. Insurance

You will maintain, at your expense, for the entire Rental Period:

Commercial general liability insurance with limits of not less than $1,000,000 per occurrence and $2,000,000 aggregate;
Property or inland marine coverage insuring the Rental Equipment at full Replacement Value against all risk of physical loss or damage while at the Event.

Ace Displays LLC must be named as additional insured on the liability policy and as loss payee on the property coverage. On request, you will provide a certificate of insurance before shipment.

Your insurance is primary and noncontributory as to loss for which you are responsible under Section R15. Your obligations under Section R15 apply in full regardless of whether you carry the required insurance and regardless of whether your insurer pays. If you do not obtain the coverage required here, you are self insuring the Rental Equipment at Replacement Value.

R18. Your Obligations at Event Close

Where Ace Displays performs dismantle and return freight, you must:

Remove all of your own property, product, literature, and personal effects from the booth before the scheduled dismantle time;
Not remove, relocate, or begin dismantling any Rental Equipment yourself;
Not release Rental Equipment to any party other than our crew or our designated agent;
Ensure your GSC payment authorization form remains valid and funded through move out so that material handling charges do not delay release of the freight.

Where you or a party you engage performs dismantle or arranges return freight, you must, at the close of the Event and before leaving the booth:

Fully dismantle and repack all Rental Equipment into the correct original cases;
Confirm that every component is accounted for;
Apply the return shipping labels and complete the Material Handling Agreement, bill of lading, or outbound freight paperwork exactly as we instruct;
Submit the completed paperwork to the GSC service desk by the GSC's stated deadline;
Confirm with the GSC that the shipment is properly tagged for the correct carrier and destination;
Remain with or arrange supervision of the booth until the freight is turned over to the GSC;
Notify us in writing the same day, at [email protected], that the freight has been turned over, with the Material Handling Agreement or bill of lading number.

Failure to complete any applicable step above is a material breach. You are responsible for all consequences, including forced freight under Section R20.

R19. Personal Property Left in Cases

Ace Displays is not responsible for any property of yours or of any third party left in, on, or attached to Rental Equipment or cases at the time of return, including literature, samples, electronics, giveaways, and personal effects. We may discard such property without notice. If we elect to return it, we will do so at your expense.

R20. Forced Freight, Failed Payment, and Recovery of Equipment

This Section is important. Please read it carefully.

Forced freight defined. If exhibitor freight is not properly documented, released, and picked up by the GSC's move out deadline, the GSC will typically ship the freight on the show's designated carrier, to a destination of the GSC's choosing, at the GSC's published rates, and bill those charges plus material handling, overtime, storage, and administrative fees. This is commonly called forced freight. Forced freight charges are generally substantially higher than negotiated freight rates.

Common causes include, without limitation: failure to file or maintain a valid GSC payment authorization form; decline, expiration, cancellation, or insufficient funds on the payment method you filed with the GSC; unpaid material handling or show service balances that cause the GSC to hold your freight; failure to submit the Material Handling Agreement or bill of lading by the deadline where you are responsible for return freight; and your carrier failing to check in on time.

Allocation of responsibility. You are solely responsible for all forced freight charges, redirection charges, storage charges, drayage, material handling, overtime, administrative fees, GSC lien or hold charges, and any other amount billed by a GSC, carrier, venue, or third party in connection with your Event, including where the cause is the failure, decline, expiration, or insufficiency of any payment method you provided to us or to the GSC.

No obligation to advance funds. We are under no obligation to arrange, prepay, guarantee, or satisfy any charge owed by you to a GSC, carrier, or venue. If Rental Equipment cannot be released or shipped because of an unpaid or unauthorized balance owed by you, all consequences are your sole responsibility.

Our right to recover our property. Because the Rental Equipment is our property, we may, at our sole option and without notice, take any action we consider necessary to recover it, including arranging and prepaying freight, engaging a carrier or agent, paying forced freight, drayage, storage, lien release, or GSC charges, or retrieving the equipment ourselves. You will reimburse us for all such amounts on demand, plus an administrative fee of twenty five percent (25%) and interest under Section R6. Our exercise of this right is for our protection only, does not relieve you of any obligation, and does not waive any remedy.

Charging and invoicing authority. You expressly authorize us to charge any payment method you have authorized us to charge, and to invoice you directly, for all amounts under this Section. You acknowledge that these amounts cannot be known at the time of your Order, that they are disclosed to you in advance here, and that they may be charged or invoiced after your Event concludes. Invoices under this Section are payable within ten (10) days.

Indemnity. You will indemnify, defend, and hold Ace Displays harmless from all claims, charges, invoices, penalties, and costs asserted by any GSC, carrier, venue, or third party arising from your Event, your booth, your freight, or your failure to comply with Section R6 or Section R18.

Not our default. Forced freight and related charges arising from your acts or omissions are not caused by Ace Displays and are not grounds for a refund, credit, offset, dispute, or chargeback.

R21. Late Return and Extensions

Extensions must be requested in writing to [email protected] and are subject to availability. Rental Equipment out beyond the end of the Rental Period is billed at two percent (2%) of the retail rental price of the affected Rental Equipment per calendar day under Section R8, until received back at the location we designate for return.

If late return caused by you results in our inability to fulfill another confirmed booking, you are also liable for the direct costs we incur to source substitute equipment for that booking.

R22. Cancellations, Postponements, and Show Cancellation

Cancellation by you. All cancellations must be in writing to [email protected]. Verbal cancellations are not accepted. Cancellation charges are calculated from the scheduled ship date:

Written Cancellation Received	Cancellation Charge
More than 45 days before ship date	10% of rental subtotal
30 to 44 days before ship date	25% of rental subtotal
15 to 29 days before ship date	50% of rental subtotal
8 to 14 days before ship date	75% of rental subtotal
7 days or fewer before ship date, or after shipment	100% of rental subtotal

If no ship date has yet been scheduled, because we have not issued a Rental Confirmation, the cancellation charge is 10% of the rental subtotal.

Graphics are excluded from the table above and are 100% nonrefundable once artwork is approved and production has begun, per Section R10. Freight and show services charges already incurred are also nonrefundable.

Date changes and postponements. A request to move a rental to a different Event or different date is a cancellation and a new Order unless we agree in writing to treat it as a reschedule. We may agree to reschedule at our discretion if the request is received at least 30 days before the scheduled ship date and the new Event date is within 12 months. A rescheduling fee of 25% of the rental subtotal applies, along with any incremental freight, graphics, or show services cost.

Cancellation or postponement of the Event itself. If the Event is cancelled, postponed, closed, or relocated by the show organizer or venue for any reason, including force majeure, the cancellation charges above still apply. At our discretion we may issue a credit toward a future rental in lieu of a cancellation charge. Any such credit expires 12 months from issuance. You are responsible for obtaining your own event cancellation insurance.

Cancellation by us. Our limited right to cancel a rental Order before issuing the Rental Confirmation is set out in Section R5. Separately, we may cancel any rental Order at any time before shipment. If we cancel for any reason other than your breach or nonpayment, your sole and exclusive remedy is a refund of amounts you have paid for the cancelled rental, less any nonrefundable graphics, freight, and show services charges already incurred.

R23. Availability, Nondelivery, and Exclusive Remedy

IF WE FAIL TO DELIVER RENTAL EQUIPMENT, DELIVER LATE, DELIVER INCOMPLETE, OR DELIVER NONCONFORMING EQUIPMENT, YOUR SOLE AND EXCLUSIVE REMEDY IS, AT OUR OPTION, (A) SUBSTITUTE EQUIPMENT, (B) REPAIR OR REPLACEMENT, OR (C) A REFUND OR CREDIT OF THE RENTAL FEES PAID FOR THE AFFECTED EQUIPMENT.

We are not liable for booth space cost, show organizer fees, show services charges, travel, lodging, labor, drayage, staff time, lost sales, lost leads, lost profits, or any other cost or loss arising from an Event, whether or not we were advised of the possibility of such loss.

R24. Limitation of Liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to any rental, on any theory of liability, will not exceed the total rental fees you actually paid to us for that rental.

We will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost business, lost goodwill, or lost opportunity, arising out of or relating to any rental, even if advised of the possibility of such damages.

You assume all responsibility for the suitability of the Rental Equipment for your intended use and for your booth space, and for compliance with all venue, show organizer, GSC, and regulatory requirements.

Limitations period. Any claim arising out of or relating to a rental must be brought within one (1) year after the last day of the Event, or it is permanently barred.

R25. Indemnification

You will indemnify, defend, and hold harmless Ace Displays LLC and its officers, members, employees, and agents from and against all claims, demands, losses, damages, liabilities, fines, penalties, and costs, including reasonable attorney fees, arising out of or relating to:

Your use of, or the presence of, the Rental Equipment at your booth space;
Any bodily injury, death, or property damage occurring at or arising from your booth space, other than injury or damage caused by the negligence of Ace Displays or its crew;
Your breach of these Rental Terms;
Artwork, graphics, product, or content you supply;
Any claim by a GSC, carrier, venue, show organizer, or third party related to your Event.

This obligation survives the end of the Rental Period.

R26. Taxes

Rental charges may be subject to sales, use, rental, or occupancy tax in the state and locality where the Rental Equipment is delivered or used. All such taxes are your responsibility.

If you claim exemption, you must provide a valid exemption or resale certificate for the applicable delivery jurisdiction, and we must have accepted it, before your Order is placed. Certificates provided after an Order is placed will not be applied retroactively to that Order. If a taxing authority later assesses tax, interest, or penalty on a transaction for which you claimed exemption, you will reimburse us in full.

R27. Default, Repossession, and Collection

You are in default if you fail to pay any amount when due, fail to return the Rental Equipment when due, breach any provision of these Rental Terms, or become insolvent or subject to a bankruptcy or receivership proceeding.

On default, we may, in addition to all other remedies at law or in equity:

Declare all amounts immediately due and payable;
Take immediate possession of the Rental Equipment wherever located, and you grant us and our agents the right to enter any premises where the Rental Equipment is located for that purpose, without liability for trespass, to the extent permitted by law;
Charge any payment method you have authorized us to charge for all amounts owed;
Cancel any pending rental Orders;
Recover the Replacement Value of any unreturned Rental Equipment;
Recover all costs of collection, including reasonable attorney fees, court costs, and recovery agent fees.

Prevailing party. In any action arising out of a rental, the prevailing party is entitled to recover its reasonable attorney fees and costs.

Failure to return Rental Equipment after written demand may constitute theft of leased or rented property under applicable law, and we reserve the right to pursue all civil and criminal remedies available.

R28. Assignment

You may not assign or transfer your rental or any rights under these Rental Terms without our prior written consent. Any attempted assignment without consent is void. We may assign our rights freely.

R29. Force Majeure

We are not liable for any delay or failure to perform caused by any event beyond our reasonable control, including acts of God, weather, fire, flood, epidemic, pandemic, government action, labor dispute, strike, carrier failure, GSC failure, venue closure, utility failure, supply chain disruption, or civil unrest. Force majeure does not excuse your payment obligations for equipment already shipped or for cancellation charges under Section R22.

R30. Governing Law and Venue

These Rental Terms and all rental transactions are governed by the laws of the State of Texas, without regard to conflict of laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

The exclusive venue for any dispute arising out of or relating to a rental is the state or federal courts located in Tarrant County, Texas. You consent to personal jurisdiction there and waive any objection to venue or forum non conveniens.

THE PARTIES WAIVE TRIAL BY JURY.

R31. Miscellaneous

Notices. All notices to Ace Displays under these Rental Terms must be in writing to [email protected]. Verbal statements by any employee or representative do not modify these Rental Terms.

Entire agreement. These Rental Terms, together with the Rental Documents, constitute the entire agreement regarding your rental and supersede all prior discussions, quotes, and understandings. Any terms in your purchase order, vendor portal, supplier agreement, or other document that conflict with these Rental Terms are rejected and have no effect.

Amendment. We may update these Rental Terms. The version in effect on the date you place your Order governs that rental.

Severability. If any provision is held unenforceable, the remainder stays in effect and the unenforceable provision is modified to the minimum extent necessary to make it enforceable.

Survival. Sections R4, R15, R17, R19, R20, R24, R25, R26, and R30 survive the end of the Rental Period.

Photography. We may photograph Rental Equipment as configured for your Event for internal quality and portfolio purposes. We will not publish images that identify you or display your graphics without your consent.