Orders Ship In 24 HOURS!* Learn More
Production, Shipping & Returns
Production Timeline
Every graphic we sell is printed in-house at our facility in Southlake, TX – allowing us to maintain high quality standards and turnaround times that are among the fastest in the industry. Your production timeline depends on what's in your order.
All turnaround times below assume a single shipping address with standard packaging. Bulk and specialty orders require custom timelines.
Business days are Monday through Friday, excluding major holidays.
Same Day Turnaround
Hardware-only orders (no printed graphics) placed by 2:00pm CT ship the same business day.
Next Day Turnaround
Most printed products on AceDisplays.com ship the next business day. To qualify, your artwork must be fully approved before 12:00pm (Noon) CT on a business day. Approval means every item on your order has final artwork approved and ready for production.
Example: You approve the artwork for your Tru-Fit Banner Stand on Monday morning. Production begins Monday afternoon, and your order ships Tuesday.
Two Day Turnaround
Some larger and more complex products require an extra day in production. These items ship within two business days when artwork is fully approved before 12:00pm CT.
Large Structures
- - Tru-Fit Square Bridge
- - Tru-Fit Crescent Bridge
- - Tru-Fit Funnel Tower
- - Tru-Fit Triangle Tower
- - Tru-Fit Citadel
- - Lumos Skyscrapers
Large Ace Kits
- - Ace Kit 2010-6
- - Ace Kit 2010-9
- - Ace Kit 3010-1
- - Ace Kit 3010-2
- - Any Ace Kit that includes a tent
30'+ Displays and Links Kits
- - Tru-Fit 30'w x 8'h Display
- - Tru-Fit 30'w x 10'h Display
- - Tru-Fit 40'w x 10'h Display
- - Lumos 30'w x 8'h Display
- - Links Package 3010-2
- - Links Package 3010-3
- - Links Package 3010-4
Tents
- - Four Seasons Event Tent 10x10
- - Four Seasons Event Tent 20x10
Other Products
- - Tru-Fit Kiosk Version B
- - Aspen product line displays (except 20'w Aspen displays, which follow the Five Day turnaround below)
- - All 3D hanging signs
- - Any order that includes a Color Match
Please note: orders ship complete, not in partial shipments. If your order includes any Two Day product, the entire order follows the Two Day timeline.
Example: You approve the artwork for an order that includes a Tru-Fit 30'x8' display on Monday morning. Production begins Monday afternoon, and your full order ships Wednesday.
Five Day Turnaround
A small number of products require additional production time and ship within five business days. The same Noon CT artwork approval cutoff applies.
Lumos Dynamic products feature programmed LED motion graphics. After your graphic is printed and installed on the frame, our team programs the LED animation and sends you a final proof for approval. This proofing process is how we make sure your display moves exactly the way you want, and it accounts for the extended timeline.
Lumos Dynamic Products:
- - Lumos Slim Dynamic Banner Stand
- - Ace Kit 2010-4
Our largest Aspen displays involve additional production and assembly steps, so we build in extra time to make sure every detail is right before your order ships.
Aspen Displays:
- - All 20'w Aspen displays
Remember, orders ship complete. If your order includes a Five Day product, the entire order follows the Five Day turnaround.
Bulk and Custom Orders
Standard turnaround times do not apply if your order includes any of the following:
- - Multiple shipping addresses
- - Special packaging requirements
- - Large quantities (generally more than 10 total prints)
- - Custom-sized prints
- - Custom or special-order hardware
For these orders, our team will confirm your production timeline before your order moves to production.
Have a deadline? Call us at 888-777-0223 and we'll do our best to make it happen.
Shipping Carrier
All domestic orders are shipped via FedEx OR UPS. Upon completion of your order, you will receive an order confirmation email that will confirm the carrier and method selected for your order.
We ship to both United States and international addresses. All international shipments are subject to additional fees such as duties, taxes and customs clearance fees. These fees are the sole responsibility of the client and/or the recipient.
We do not ship to P.O. boxes.
We also offer local pickup for our customers in commutable distance to our location in Southlake, TX. The Local Pickup (Will Call) option is available on the Checkout page.
Shipping Policy
The total time to receive an order is the time we need to produce it (lead time) plus the time the carrier needs to deliver it (transit time). Both are estimates. The shipping method on your order (such as Ground or 2-Day) describes the carrier's transit time only and does not include production.
We do not commit to a specific ship date. Rather, we commit to try to meet your In Hand Date (IHD), which is the date you must physically have your order. You may give us your IHD at checkout or at any time afterward, and - if possible given the artwork approval time, the lead time, and the transit time - we will hand your order to the carrier in time for it to reach you by your IHD. We cannot confirm whether your IHD can be met until your artwork is approved, because we do not control when you submit your files or how long you take to approve your proofs. Once your artwork is approved we review your IHD, and we will contact you if it cannot be met. If you do not give us an IHD, we have no date to work toward.
If your IHD is not met, and if the delay was within our control, we will refund the shipping you paid. Where shipping was free, we will credit our standard published shipping charge instead.
Once your order is with the carrier, delivery timing is in the carrier's control. We are not liable for carrier delays, and a carrier delay is not grounds for a refund or a cancellation. If you would like protection against that risk, Delivery Assurance is available at checkout. With Delivery Assurance, if your order has not arrived within two business days of the carrier's original scheduled delivery date, contact us and we will expedite a replacement at no charge.
If you experience loss or damage in transit, this must be handled as a claim between you and the carrier. You can contact us with photographs of the damage, and we will help you file the claim.
Duties, taxes, and customs clearance fees on international shipments are your responsibility. Where a carrier bills those fees to us instead, we will charge or invoice them to you along with a handling fee of 25%.
Printed graphics and other customized products are final sale. Please review our Return Policy and the Product Exceptions to Return Policy for further details on which products can or cannot be returned.
Our Terms & Conditions govern every order and carry additional details, including conditions that apply to the remedies described above. Where this page differs from them, the Terms & Conditions control.
Delivery Times
We extend a full range of shipping methods to meet your budget and your deadlines.
Shipping Method
Speed*
Promotional Free Shipping
2-7 Business Days
Ground
2-6 Business Days
Express Saver / 3-Day Select
3 Business Days
2nd Day
2 Business Days
Standard Overnight / Next Day Air
1 Business Day
Priority or First Overnight / Next Day Early
1 Business Day, early delivery
To calculate your transit time, please visit the FedEx or UPS website.
*These shipping speeds are estimates for addresses throughout the contiguous US. That figure is the carrier's estimated transit time only and does not include the time required to produce your order. Delivery time will depend on a combination of factors including the time the order was placed, the shipping method specified, and the destination of the order.
**Business days include Monday-Friday, excluding holidays.
Shipping Rates
Upon checkout, you will be prompted to enter your Zip Code to calculate the shipping cost for your entire order. The cost for shipping is determined by the following:
1. The destination of your order
2. The total weight and dimensions of your order
3. Your specified shipping method
Please take into account that expedited shipping options will have higher costs than Standard Ground shipping. Once a shipment has left our facility, Ace Displays LLC will not be liable for rerouting a shipment to any address other than the one provided at time of shipment. Ace Displays LLC will not be responsible for fees associated with rerouting or redirecting shipments due to incorrect address information provided at the time of purchase/payment. Any such charges will be billed to the customer at Ace Displays’ actual cost.
Order Tracking
As soon as your order is processed and shipped, we will send you a Shipment Notification e-mail. This Shipment Notification e-mail will include a list of the products in the shipment, the shipment destination, your specified shipping method and your tracking number.
Please note that it may take up to 24 hours before your tracking information is available from the carrier.
You can also check your Order Status here.
Return & Refund Policy
This section covers non-defective hardware that arrived in good condition and works as intended, where you have decided you no longer want it — for example, the wrong item was ordered, or your event plans changed. Damaged or defective items are not covered here, and instead fall under the Replacement Guarantee.
Requests to return non-defective hardware must be made within three days of the receipt date, and the item must arrive at our warehouse within ten days of the request. It must be unused and in its original packaging, including all manuals, accessories, and cables. Every return requires a Return Merchandise Authorization (RMA) number, including a return made under the Replacement Guarantee. Email [email protected] to request one, and write the number clearly on the outside of the package.
Refunds, including credits that result from a cancelled or revised order, are available only within five months of the original order date. After five months we may issue Store Credit instead, with management approval, and that credit expires one year from the date it is issued.
All components and any free or promotional items must be returned along with the purchased items to qualify for a full refund. Original shipping and handling charges are not refundable, and we may apply a restocking fee of up to 50% of the cost of the items returned.
Ace Displays LLC is not responsible for return shipping costs or for damage that occurs during the return shipment. We recommend a carrier that offers tracking or insurance, because we cannot issue credit until we have confirmed that the item was received.
When an order is cancelled, any service already started is not refundable, including but not limited to: graphic design, Color Matching, and Dynamic LED Programming. If production has started on any custom printed graphics, and/or custom or special order hardware, these items are also not refundable.
This policy does not apply to:
- - Printed graphics or customized products, which are final sale
- - Closeout, Clearance, or Factory Seconds items, which are sold as-is and are not eligible for return
- - Rentals, which are governed by the Rental Terms and Conditions
If you are unsure whether an item can be returned, please call us at 1-888-777-0223.
Our Terms & Conditions govern every order and carry additional detail. Where this page differs from them, the Terms & Conditions control.
Product Exceptions to Return Policy
The Return Policy above does not apply to Customized products, Closeout items, Clearance items, or Factory Seconds. Customized products include, but are not limited to: any graphics, customizable color panels, flooring, or special order items. Customized products, Closeout items, Clearance items, and Factory Seconds are not eligible for return. If there are any questions as to whether a product is eligible for return, please call 888-777-0223 to speak to an Ace Displays customer support representative.
Graphics and Customized Products
The Return Policy stated above does not apply to Customized products. Customized products include, but are not limited to: any graphics, customizable color panels, flooring, or special order items. Customized items are not eligible for return.
All graphics and customized product order disputes must be reported within 24 hours of receipt of merchandise. All claims include but are not limited to any such discrepancy between the approved online proofs and the merchandise that was received. All claims must be made in writing within 24 hours from the time of receipt of merchandise and should be directed to [email protected]. All claims made after the 24-hour period of receipt of merchandise will not be honored, no exceptions.
All printed graphics orders are to be handled very carefully. If careful handling is not followed, delamination, creasing and/or wrinkling may occur and Ace Displays LLC accepts no responsibility for any such damage to graphics. If you need help with proper graphic care instructions, please contact an Ace Displays customer support representative at 888-777-0223.
Graphics are final sale and are not eligible for return or refund. However, defective graphics are covered under our One-Year Warranty and may be eligible for replacement (under the Replacement Guarantee outlined in our Terms & Conditions). Please follow the Return Policy stated above for any return questions.
If there is any question as to whether the product can be returned or not, please call 888-777-0223 to speak with an Ace Displays customer support representative.
Return Process
1. Email [email protected] with your order number, a description of the issue, and photographs. Photographs help us diagnose the problem and recommend the best solution.
2. A member of our Customer Support team will reply with the next steps. If your item is eligible for return, we will send you an RMA number, an RMA document, and details for the return shipment.
3. Pack the item carefully and include all parts, cases, straps, and protective packaging. Print the RMA document and place it inside the package, and write the RMA number clearly on the outside.
4. Ship the return to the address shown on the RMA document, using a carrier that provides tracking or insurance.
5. Once we have received and inspected the item, we will complete the RMA by issuing your refund or exchange.