Ace Displays accepts the following forms of payment: credit card, check, ACH, or wire transfer. Orders over $25,000 may only be paid with a check, ACH, or wire transfer. All orders must be prepaid unless an LCL or FCL is ordered from one of our overseas suppliers. All LCL and FCL orders require a 50% deposit to start production with the remaining balance due one week after the LCL or FCL has left the origin port and is in transit.

Payment must be recieved before production begins. Artwork must be 100% approved before printing begins, with possible exceptions made for very high quantity orders.

Ace Displays does not ship on third party accounts - no exceptions. Expedited shipping methods and rates will be provided during checkout online.

All orders, no matter the size or quantity, follow the same process for ordering, artwork approval, production, and shipping. Please see Our Order Process for more information.

• All items on an order must be processed in production and shipped together at the same time.

• A single order cannot be split into two or more shipments to different addresses. Exceptions to this rule are only made for distribution orders (ten or more shipping addresses - see below).

A Distribution Order is a single order with 10 or more shipping addresses. For a distribution order, you must work with your Account Manager to provide all the shipping addresses in a spreadsheet format. Production on Distribution orders will not begin until all addresses are received. Distribution orders will incur an additional handling fee per shipping address. These handling fees will be added to your order by your Account Manager, along with applicable sales tax for each shipping address.

Ace Displays will handle all supplier, shipping and customs broker correspondence for your order. As a customer of Ace Displays you will not have to deal with the hassle of importing your order. Ace Displays bears all related duty, importing and 'normal' delivery costs as long as the delivery address is in the continental United States. All shipping costs include 'normal' local US trucking charges. 'Normal' local US trucking charges include trucking to your continental United States delivery address and two hours of wait time for unloading and delivery. Any special accessorial charges will be billed additionally. Special accessorial charges include but are not limited to lift-gates, redelivery, layover, advanced notification, limited access, driver unloading, residential, inside delivery, metro delivery, after hour deliveries, storage and detention. If any of these accessorial services are needed, please let your Account Manager know prior to placing your order.

It is possible to expedite the transit time for an order shipping from one of our overseas suppliers. Your order can ship via air to shorten the transit time and overall lead-time to delivery. Air shipping does incur additional fees. Your Account Manager can advise you regarding transit time and pricing details. Ace Displays will handle all supplier, shipping and customs broker correspondence for your order. As a customer of Ace Displays you will not have to deal with the hassle of importing your order. Ace Displays bears all related duty, importing and 'normal' delivery costs as long as the delivery address is in the continental United States. All shipping costs include 'normal' local US trucking charges. 'Normal' local US trucking charges include trucking to your continental United States delivery address and two hours of wait time for unloading and delivery. Any special accessorial charges will be billed additionally. Special accessorial charges include but are not limited to lift-gates, redelivery, layover, advanced notification, limited access, driver unloading, residential, inside delivery, metro delivery, after hour deliveries, storage and detention. If any of these accessorial services are needed, please let your Account Manager know prior to placing your order.

To maintain your Dealer account, you must place orders totalling least $20,000 (retail pricing) each calendar year (equivalent to $16,000 wholesale pricing) -OR- place 20 orders during a calendar year. Your first partial year as a Dealer does not have any order minimums.

All orders must be placed online at AceDisplays.com. Purchase orders will not be accepted. Please login to your account to see your wholesale dealer discounts. The 20% wholesale dealer discounts can be seen on all product pages. All additional volume dealer discounts will be applied during checkout.

We collect sales tax for orders shipping to the following states: California, Colorado, Georgia, Illinois, Indiana, Maryland, Minnesota, Nevada, New Jersey, North Carolina, Pennsylvania, Texas, Utah, Virginia, Washington, Wisconsin. The proper sales tax exemption documentation must be submitted for the state your order is shipping to in order to receive a sales tax exemption. All sales tax exemptions must be processed prior to the order being placed. Sales tax will not be refunded after an order has been placed. Please contact your Account Manager at [email protected] to submit all of your sales tax exemption documents. Sales Tax exemption processing can take anywhere from 1-10 business days, depending upon the destination state.

Custom and special orders include customized/OEM products, and large quantity orders via LCL & FCL. Lead-times for these orders may be extended if research and development is needed prior to production/manufacturing. Customer will be responsible for any sampling/proofing costs and related shipping charges. All deposit payments for custom and special orders are non-refundable unless Ace Displays elects to assume ownership of the inventory for future sale.

Custom product renderings are available for purchase. Pricing is based upon customer supplied artwork which is then used to rebrand or reskin 3D product models. Each product rendering is priced at $100 for the first angle or view and $50 for each additional angle or view of the same product with the same artwork. New artwork (or artwork revision) is priced at $100 for the first angle or view, and $50 for each additional angle or view. Lead-time to create product renderings varies between 5-20 business days. When wholesalers are selling Ace Displays products, they may use Ace Displays product renderings their website – only for selling Ace Displays products. Ace Displays provided product renderings are the property of Ace Displays and customers must have prior written consent to use Ace Displays renderings before using these renderings online.

Ace Displays has three departments who are available to assist you throughout your ordering process. Please direct your inquiry to the correct department to expedite the processing of your request. We work in a shared email box system to ensure you receive a timely and accurate response.